Terms and Conditions

Website Terms and Conditions Policy for Chetak Sweets

INTRODUCTION:
Chetak Sweets and its affiliates ("Chetak Sweets") provide website features, products, and services to you when you visit or shop at www.chetaksweets.in. By using our website or services, you unconditionally agree to the terms and conditions outlined below.

ELECTRONIC COMMUNICATIONS:
When you use Chetak Sweets’ services or send emails to us, you consent to receive communications from us electronically via email, SMS, or other forms of communication. You agree that all notices, agreements, disclosures, and communications provided electronically satisfy legal requirements that such communications be in writing.

COPYRIGHT:
All content on this website, including text, graphics, logos, images, and data compilations, is the property of Chetak Sweets or its content suppliers and is protected by applicable copyright laws. Unauthorized reproduction or distribution of any material is prohibited.

TRADEMARKS:
The trademarks, logos, and service marks displayed on the website are the property of Chetak Sweets or third parties. You are not permitted to use them without prior written consent.

YOUR LOGIN ACCOUNT:
If you register for an account on www.chetaksweets.in, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your device. You agree to accept responsibility for all activities that occur under your account. Chetak Sweets reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

RISK OF LOSS:
Once an order is handed over to the carrier for delivery, the risk of loss passes to the customer. Chetak Sweets is not liable for any damages or delays caused by the carrier.


TERMS AND CONDITIONS

ACCEPTANCE OF YOUR ORDER:

  1. Orders can be placed on www.chetaksweets.in.
  2. Chetak Sweets reserves the right to reject or cancel any order due to:
    • The product being out of stock.
    • Payment authorization issues.
    • Errors in product description or pricing.
    • Violation of eligibility criteria or any other reasonable cause.

ONLINE ORDERS:

  1. You will receive an acknowledgment email or SMS after placing your order.
  2. The contract is deemed complete once your order is dispatched unless canceled as per the cancellation terms below.
  3. Payment preauthorization is required before dispatch. The final charge occurs upon shipment of the order.
  4. By registering, you consent to receive updates, promotional offers, and notifications via email, SMS, or WhatsApp.

ORDER CANCELLATION:

  1. Orders can be canceled online within 15 minutes of placement.
  2. If the order has already been dispatched, cancellations are not allowed.
  3. Refer to the Returns and Refund Policy for further details.

PAYMENT AND REFUND POLICY:

  1. Payments are accepted only in INR.
  2. Payment methods include Credit/Debit Cards, Net Banking, UPI, and Mobile Wallets.
  3. If a payment failure occurs, funds typically return to your account within 7 business days.
  4. Refunds, if applicable, will be processed as store credit or coupon codes at the discretion of Chetak Sweets.

PRICING POLICY:

  1. Prices on the website are displayed in INR and include applicable taxes.
  2. Prices are subject to change without notice. If a pricing error is identified, we will notify you for reconfirmation or cancellation of the affected item.

PRODUCT AVAILABILITY:

  1. Products listed on the website are subject to availability.
  2. In the event of stock unavailability, Chetak Sweets will notify you via email or phone. Substitutions of equal or greater value may be offered with your prior consent.

RETURNS AND REFUNDS:

  1. Returns or cancellations are subject to approval by Chetak Sweets.
  2. Refunds will be processed as store credit or coupon codes.
  3. Orders dispatched for delivery are not eligible for cancellation.

IMPORTANT FESTIVAL SEASON NOTICE:
During high-demand periods, such as festivals like Diwali or Raksha Bandhan, stock availability may vary. Delays in processing and delivery may occur.