Shipping Policy

Shipping Policy for Chetak Sweets

Chetak Sweets (“we,” “our,” or “us”) operates the website www.chetaksweets.in (“Website”). By placing an order through this Website, you agree to the terms outlined below. These terms ensure transparency and set expectations regarding our shipping and delivery processes.

1. General

We strive to maintain accurate stock levels on our website. However, occasional discrepancies may occur. If an item in your order is out of stock:

  • We will fulfill the available items in your order.
  • You will be contacted to decide whether to wait for the restocking of the unavailable items or to process a refund.

2. Shipping Costs

2.1 Domestic Shipping

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items. Payment for shipping is collected at the time of purchase. The calculated shipping cost is final.

2.2 International Shipping

  • International shipping costs are calculated at checkout based on weight, dimensions, and destination.
  • Payment for shipping is collected at the time of purchase.
  • Once an international order is dispatched, cancellations are not allowed.
  • The customer is responsible for any customs duties or import taxes imposed by the destination country. If customs duties are not paid, the order will not be refunded.

3. Delivery Terms

3.1 Domestic Transit Time

Domestic shipments typically arrive within 2 to 7 business days.

3.2 International Transit Time

International shipments typically arrive within 5 to 10 business days.

3.3 Dispatch Time

  • Orders are dispatched within 2 business days after payment confirmation.
  • Our warehouse operates Monday to Saturday during standard business hours, excluding national holidays.
  • We take steps to minimize delays during holiday seasons or unforeseen circumstances.

3.4 Change of Delivery Address

Delivery address changes can be requested before the order has been dispatched.

3.5 Items Out of Stock

If an item in your order is out of stock, it will be canceled and refunded. The rest of the order will be dispatched.

3.6 Delivery Time Exceeded

If delivery exceeds the expected timeframe, please contact us immediately so we can investigate.

4. Tracking Notifications

Upon dispatch, you will receive a tracking link to monitor your shipment’s progress through the courier service.

5. Parcels Damaged in Transit

  • If a parcel is visibly damaged upon delivery, please refuse it and notify our customer service team.
  • If the parcel is delivered in your absence and found damaged, contact us immediately for assistance.

6. Duties and Taxes

  • All domestic prices on the website are inclusive of applicable sales taxes.
  • For international orders, any additional customs duties or taxes are the responsibility of the customer.

7. Cancellations

  • Orders can be canceled anytime before dispatch.
  • Once the order has been dispatched, cancellations are not allowed.

8. Customer Service

For any shipping-related inquiries, please contact our customer support: