Cancellation and Refund
Cancellation and Refund Policy for Chetak Sweets
At Chetak Sweets, we strive to deliver the best quality products to our customers. Please review our cancellation and refund policy to understand how we handle requests.
1. Order Cancellation
Orders placed on www.chetaksweets.in cannot be cancelled once confirmed.
- Due to the perishable nature of our products, we do not offer order cancellations after purchase.
2. Refund Policy
Refunds are only issued under the following circumstances:
-
Product Quality Issues:
- If the product delivered is spoiled, damaged, or not fit for consumption.
- You must provide proof (such as photographs) of the issue within 24 hours of delivery to initiate a refund request.
-
Wrong Product Delivered:
- If you receive a product that does not match your order.
- The incorrect product must be returned in its original, unopened packaging.
Refund Process:
- Once your request is verified and approved by our team, refunds will be processed as:
- Store Credit or
- Replacement Product (subject to availability).
- Refunds to the original payment method will only be issued under special circumstances at our discretion.
3. Conditions for Refunds
- Refund requests must be initiated within 24 hours of delivery.
- Refunds are not applicable for:
- Change of mind or personal preference.
- Products consumed partially or fully.
4. How to Request a Refund
To request a refund, contact our customer service team with the following details:
- Your order number.
- Photographic evidence of the issue.
- A brief description of the problem.
Customer Service Contact Details:
- Email: support@chetaksweets.in
- Phone: +919769333322
5. Important Notes
- Refund or replacement will only be processed once the issue is verified by our team.
- For products that are returned, they must be securely packaged to prevent further damage during transit.
By placing an order on www.chetaksweets.in, you agree to the terms of this Cancellation and Refund Policy. We appreciate your understanding and thank you for trusting Chetak Sweets!